1.How the Order is Processed?
Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our sales representative will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.

Once your order is reviewed, you will be faxed a Proforma
Invoice for your approval that will include all details of your
order. This Proforma Invoice is typically faxed back with
your signature. Please return this Proforma Invoice within
24 hours so as not to effect your expected date of
shipment. At the same time,you need to arrange deposit
and send us the bank proof. We will start production once
receipt of your payment.
2.What forms of payment do you accept?
We will only accept Payments as follows:
‧ T/T
‧ D/P
‧ L/C (order amount must be over USD10,000.00 and we charge USD400.00 additional cost)
‧ Western Union
3.What is the proof approval policy?
Gen Yuan Key Chains Co., Ltd. requires that all new orders receive
a paper/electronic proof. While the paper/digital proof will
give you the best possible representation of the final
project, we understand if you want to have the printed
item in your hand before full production. Upon written
request, Gen Yuan Key Chains Co., Ltd. can produce the printed
product sample before finalizing an order-A paper proof
will be provided at no cost and is our best representation
of what your final print/product will look like. Often the
artwork is 100% sized or to scale (as indicated on the
artwork) and is only intended to provide an idea as to
what the final product will look like when completed.
The paper proof is checked for misspellings and other
mistakes (such as item colors, sizing, imprint color,
imprint locations …), but due to order volume, there is inevitably the rare instance that an
error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval.
4.What file formats do you accept?
Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR), and Macromedia Freehand (.FHX) in PC or MAC platform is preferred. We request that any type be converted to outlines (curves) before sending.

High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 600 dpi. PC or MAC platform.

Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PageMaker (.PMD), PowerPoint (.PPT) , and low resolution/quality files such as.JPEG, .GIF, or. BMP.
5.How safe is my personal information?
In a day and age where phishing scams, identity theft, and data leaks make headlines on a daily basis, Gen Yuan Key Chains Co., Ltd. is constantly taking the necessary steps to protect you as a valued customer. All of your contact and order information is encrypted, password protected, and secure behind our corporate firewall. We do NOT sell or share your information collected, nor do we make this information available to third parties. We value your privacy SO MUCH that we even promise NOT to give out your name or contact information to potential clients requesting trade references or testimonials in an effort to safeguard your privacy.

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